What about my personal security?

Every member of the CCCV team has been through a rigorous vetting procedure before they start working with us. As part of our recruitment process, all members of staff undergo a Disclosure Barring Service (DBS) check and a Protection of Vulnerable Adults (POVA) check as part of the initial interview process.   …

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What happens when the office is closed?

Our offices are normally open from 10am to 4pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is staffed from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with …

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Why do we use the term Staff Members?

We use the term Staff Members because we do not necessarily recruit carers who previously have had a social care or health care background. We look for kind, caring, empathetic individuals with a loving heart who want to dedicate their time to helping care for people. We train them to …

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How can you ensure that I receive a Staff Member that I like?

Our Service standards come down to our team of trained and experienced Staff Members. We take time to select empathetic, enthusiastic people with a big hearts and warm, friendly natures, who want to build positive caring relationships with their User Members. We make sure that we choose people who have …

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How are Staff Members trained?

Following recruitment our Staff Members attend a ten-day Induction Training programme at our Slaithwaite Office before they start working for us. The topics covered include Moving and Handling; Health and Safety; Handling Medication, Infection Control, Safeguarding Adults, Dementia, Dignity, Emergency Life Support, Food Hygiene, Fire Safety, Deprivation or liberty, Mental …

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What if I don’t like my care package or want to make changes?

Our experience tells us that people’s care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for …

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I/my loved one have/has dementia. Can you care for me?

At CCCV we recognise the challenge of caring for someone living with Dementia and our years of experience in helping people to cope with the situation means that we are able to offer expertise when it comes to providing care and support for someone living with dementia. We have also developed …

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How is your approach to dementia care unique?

We have developed a training programme for Staff Members which is specialised for the home care environment. It has been developed by experts in dementia services. It means you can rest assured that you will have the right team in place to put your mind at ease and know that …

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What is Non-medical Care?

CCCV provides non-medical care which means anything that doesn’t involve nursing intervention, such as administering injections, changing wound dressings, and taking vital sign measurements.