We understand how difficult it is not being able to see family and loved ones in the way that we are used to, our carers will help by responding positively if a User Member shows signs of anxiety or concern. Digital technology can help our Staff Members with ways to …
CCCV are following all advice from the Government, NHS and Care Quality Commission, and have put extra precautions in place to protect both our Staff and User Members. It’s is business as usual, and there are no differences to the high-quality care we provide or arranging packages of care for …
We are following all the latest advice, including requiring anyone to self-isolate if they: Test positive for coronavirus, Are displaying symptoms of coronavirus or Have been told to stay at home by NHS Test and Trace. Staff Members who are self-isolating or have coronavirus will be replaced by another Staff …
If you are a CCCV User Member and suspect that you have coronavirus, you must contact the CCCV as soon as possible. We will not stop your care and will work with you to keep your care in place whilst ensuring our Staff Members are protected. If you or a …
In line with government guidelines, our office team will be working fully or partially from home throughout the Tier 3 lockdown. We have arrangements in place to ensure you can still contact our team, via telephone, email or through the website as preferred.
User Members have the right to access external agents who will act in their interests to help them solve problems, discuss concerns etc. The Registered Manager will be happy to provide information on local advocacy groups and other support networks, if required.
This depends on how many visits you have each week. We very rarely have just one Staff Member assigned to a particular User Member. This allows for periods of time where your Staff Member may be away on holiday, however we do try to keep the number of your Staff Members to …
We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. Care plans frequently evolve, and we check regularly to ensure that the care we are providing is meeting your needs.
work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the CCCV Staff Member. Tasks will be agreed with you in advance. Any changes …
We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the Staff Member will write the details of activities undertaken during the visit in the care record (which is retained by the User Member).