Can I afford Home Care?
We know this is a question that is often asked and there are a few things to consider, including your options on benefits, if applicable. See our article (on the link here) that covers this area.
Archives: FAQs
I am worried about my or my loved one’s wellbeing during lockdown – can you help?
We understand how difficult it is not being able to see family and loved ones in the way that we are used to, our carers will help by responding positively if a User Member shows signs of anxiety or concern. Digital technology can help our Staff Members with ways to …
I’m considering using CCCV’s services – do I need to worry?
CCCV are following all advice from the Government, NHS and Care Quality Commission, and have put extra precautions in place to protect both our Staff and User Members. It’s is business as usual, and there are no differences to the high-quality care we provide or arranging packages of care for …
What if the Staff Member who provides my care has coronavirus?
We are following all the latest advice, including requiring anyone to self-isolate if they: Test positive for coronavirus, Are displaying symptoms of coronavirus or Have been told to stay at home by NHS Test and Trace. Staff Members who are self-isolating or have coronavirus will be replaced by another Staff …
Will CCCV provide care for me or a loved one if I’m/they are self- isolating or have coronavirus?
If you are a CCCV User Member and suspect that you have coronavirus, you must contact the CCCV as soon as possible. We will not stop your care and will work with you to keep your care in place whilst ensuring our Staff Members are protected. If you or a …
Contacting us during lockdown
In line with government guidelines, our office team will be working fully or partially from home throughout the Tier 3 lockdown. We have arrangements in place to ensure you can still contact our team, via telephone, email or through the website as preferred.
Can I use an Advocate?
User Members have the right to access external agents who will act in their interests to help them solve problems, discuss concerns etc. The Registered Manager will be happy to provide information on local advocacy groups and other support networks, if required.
What happens when the office is closed?
Our offices are normally open from 10am to 4pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is staffed from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with …
What about my personal security?
Every member of the CCCV team has been through a rigorous vetting procedure before they start working with us. As part of our recruitment process, all members of staff undergo a Disclosure Barring Service (DBS) check and a Protection of Vulnerable Adults (POVA) check as part of the initial interview process. …
What happens if my regular Staff Member is sick or goes on holiday?
All Staff Members work on a rota basis and will have holidays booked at least six weeks in advance to ensure suitable cover is organised. When illness occurs, we will provide a suitable alternative to cover short term sickness.