What if I don’t like my care package or want to make changes?

Our experience tells us that people’s care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for …

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How do I pay for my care?

We will send you a bill once a month. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know.  

How do I arrange a care service with CCCV?

Contact CCCV and make an appointment for us to visit you for a chat about how CCCV can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us! 

How long does the service last?

Each case is assessed on a case by case basis. Some User Members may require long term provision. Others choose to use the service for ad-hoc care or respite care. 

Who regulates Co-operative Care Colne Valley?

CCCV is registered with Care Quality Commission (CQC). CQC set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. 

How are CCCV different?

When it comes to care, there’s no one-size-fits-all approach, so we don’t offer one. People are different, so we are different. It’s as simple as that. Every tiny detail of every service we offer is tailored to the needs of the person needing care, but also their close family.   CCCV …

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Is home care right for you and your family?

If you are considering care for yourself, do you: wish to remain living happily at home continuing to make happy memories in familiar surroundings, live largely unsupported but need some extra support around some key activities of daily living, or need help with doing certain things in the home to …

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Why is home care good for me?

It’s flexible, it’s hassle-free and it’s enjoyable. You’ll get to stay in your community and live under your own roof, surrounded by your own things and continue to live by your own rules. One of the best things about what we do is that it doesn’t ‘feel like care’. Or …

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