Can I afford Home Care?
We know this is a question that is often asked and there are a few things to consider, including your options on benefits, if applicable. See our article here that covers this area.
Archives: FAQs
Can I use an advocate?
User Members have the right to access external agents who will act in their interests to help them solve problems, discuss concerns etc. We will be happy to provide information on local advocacy groups and other support networks, if required.
What happens when the office is closed?
Our offices are normally open from 10am to 4pm Monday to Friday. Outside of these times we operate an out-of-hours emergency service which is staffed from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to …
What about my personal security?
Every member of the team at Cooperative Care Colne Valley has been through a rigorous vetting process before they start working with us. As an integral part of our recruitment procedure, all members of staff undergo a Disclosure Barring Service (DBS) check and a Protection of Vulnerable Adults (POVA) check. …
What happens if my regular Staff Member is sick or goes on holiday?
All of our Staff Members work on a rota basis and will have holidays booked at least six weeks in advance to ensure suitable cover is organised. When illness occurs, we will provide a suitable alternative to cover short term sickness.
How can I be sure that my Staff Member will stay the full period of the care visit and carry out all the tasks?
We take a considered and comprehensive approach to ensuring that the service you receive matches what has been agreed with you. After each visit the Staff Member will write the details of the activities they have undertaken during the visit in the care record (which is retained by the User …
Is there anything that my Staff Member is not able to do?
work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the CCCV Staff Member. Tasks will be agreed with you in advance. Any changes …
What tasks will my Staff Member carry out?
We work with you to design and agree a care plan which details exactly what you have asked us to do. This then becomes the work list for each day. Care plans frequently evolve, and we check regularly to ensure that the care we are providing is meeting your needs.
Will I have the same Staff Member each day?
This depends on how many visits you have each week. We rarely have just one Staff Member assigned to a particular User Member. This allows for periods of time where your Staff Member may be away on holiday, or taking a leave of absence due to illness. However we recognise …
How are Staff Members trained?
Following recruitment our Staff Members attend a ten-day Induction Training programme at our Slaithwaite Office before they start working for us. The topics covered include Moving and Handling; Health and Safety; Handling Medication, Infection Control, Safeguarding Adults, Dementia, Dignity, Emergency Life Support, Food Hygiene, Fire Safety, Deprivation or liberty, Mental …