How can you ensure that I receive a Staff Member that I like?

We take time to select empathetic, enthusiastic people with big hearts and warm, friendly natures, who want to build positive caring relationships with their User Members. We make sure that we choose people who have a range of interests whether it is following a football team, enjoying gentle walks, or …

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Why do we use the term Staff Members?

All of our staff have the opportunity to become Members of Cooperative Care Colne Valley and have a voice in shaping and developing the organisation. In this way they are not just employees, but co-owners of the organisation. When we recruit we look first and foremost for kind, caring, empathetic …

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What is Non-medical Care?

Cooperative Care Colne Valley provides non-medical care which means anything that doesn’t involve nursing intervention, such as administering injections, changing wound dressings, and taking vital sign measurements.

How is your approach to dementia care unique?

We have a training programme for Staff Members which is specialised for the home care environment, and which has been developed by experts in dementia services. This means that you can rest assured that you will have the right team in place to put your mind at ease and know …

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I/my loved one have/has dementia. Can you care for me?

At CCCV we recognise the challenge of caring for someone living with Dementia and our years of experience in helping people to cope with the situation means that we are able to offer expertise when it comes to providing care and support for someone living with dementia. We have also developed …

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What if I don’t like my care package or want to make changes?

Our experience tells us that people’s care needs change over time, and we aim to be pro-active and responsive to these changing needs. This is why we carry out regular reviews, and why we maintain an open dialogue with our User Members and their immediate family members.

How do I pay for my care?

We will send you a bill once a month. If you wish to pay by standing order (to save having to remember to write out a cheque or organise a bank payment) just let us know.

How do I arrange a service with you?

Contact us and make an appointment for us to visit you (free of charge) for a chat about what you need in the way of help, and how Cooperative Care Colne Valley can meet that need. We are happy to visit you at home to discuss ways we can help …

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How long does the service last?

Each person is assessed based on their individual needs, recognising that these change over time. Some User Members may require long term provision. Others choose to use our service for short term ad-hoc care or respite care.