Can I use an Advocate?

User Members have the right to access external agents who will act in their interests to help them solve problems, discuss concerns etc. The Registered Manager will be happy to provide information on local advocacy groups and other support networks, if required. 

What about my personal security?

Every member of the CCCV team has been through a rigorous vetting procedure before they start working with us. As part of our recruitment process, all members of staff undergo a Disclosure Barring Service (DBS) check and a Protection of Vulnerable Adults (POVA) check as part of the initial interview process.   …

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What happens when the office is closed?

Our offices are normally open from 10am to 4pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is staffed from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with …

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What if I don’t like my care package or want to make changes?

Our experience tells us that people’s care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for …

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How long does the service last?

Each case is assessed on a case by case basis. Some User Members may require long term provision. Others choose to use the service for ad-hoc care or respite care.