Four Key Elements to Health and Wellbeing
In order to achieve a holistic approach to care and support, we have identified four key elements of a person’s daily life that we believe impacts on their sense of health and well-being.
These are: My Life; My Home; My Community and My Care.
Our approach has been developed on the basis that if one of these elements is incomplete, absent or has changed, this can very quickly lead to a decreasing sense of independence, wellbeing, happiness, and security.

My Life
- Setting up / Securing / Managing / Closing social media accounts and on-line presence
 - Storage and retrieval of photographs
 - Pension collection / Paying bills / Budgeting
 - Reporting issues to landlords
 - Setting up and changing utility suppliers / Meter reading
 - Assistance to attend meetings/ appointments
 - Dealing with complaints
 - Calendar management – Commitments, Birthdays, special events.
 - Support with assisted technology
 - Health care / Alternative health appointments
 - Escort / support
 - Attending religious and cultural events
 - Assisting with formal arrangements following death of a loved one
 - Attending a funeral
 - Visiting grave/crematory – General maintenance
 

My Home
- Shopping services for food, gifts, cards, clothes, personal items
 - Recycling
 - Food and shop rotation
 - Menu planning and meal preparation
 - Assisted shopping
 - Cleaning activities
 - Laundry service , Ironing service
 - Assistance batch cook and baking
 - Freezing and dating homemade foods
 - Preparing food for groups of visitors
 - Light garden duties
 - Trips to garden centres
 - Assisted support to maintain own garden
 - General maintenance
 - Trips to DIY shops
 - Looking after pets
 

My Community
- Support to attend social events and Plus 1 arrangements
 - Maintaining existing friendships
 - Befriending
 - Social outings
 - Holiday support
 - Sitting service
 - Assessing Health and Wellbeing services
 - Gym visits
 - Support to volunteer
 

My Care
- All aspects of personal care, physical assistance to help wash, (shower or bath) dress, toilet, oral care, care of skin and hair.
 - Safely manage and administer medication
 - Care when a User Member is ill or develops illness (This can include palliative care as part of a team of professionals giving this service, working as part of a multi-disciplinary team under the guidance of the Doctor or Nurse team)
 - Meal and snacks preparation. Recording daily fluid and food intake and output as required – this provides useful feedback for professional staff involved if there are any issues or concerns.